JQK99 takes your privacy seriously. This document clearly sets out the types of data we collect, how it is used, how we protect it, and your rights as a member. By using the JQK99 platform, you agree to the terms of this Privacy Policy.
Six core principles that shape how JQK99 manages and protects the personal data of every member.
All data transmitted between your device and JQK99's servers is protected by 256-bit SSL encryption — the same security standard used by leading Malaysian banking institutions. No data travels in plain text.
JQK99 does not sell, rent, or share members' personal data with any third party for marketing or commercial purposes. Your information remains within our systems and is used solely to operate your account.
JQK99's Privacy Policy is built in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We operate in accordance with all applicable local legal requirements across every aspect of data collection and management.
Only JQK99 staff who require access to specific data in order to carry out their duties are permitted to view it. All access is logged and audited on a regular basis to ensure no unauthorised access occurs.
As a JQK99 member, you have the right to request a copy of the personal data we hold about you, correct any inaccurate information, or request deletion of your data in certain circumstances provided for under the law.
In the event of any data security breach affecting members' personal information, JQK99 is committed to notifying affected members within a reasonable timeframe in accordance with applicable legal requirements.
This Privacy Policy explains how JQK99 collects, uses, stores, and protects your personal information when you use our platform at jqk99.best. It is to be read together with Terms & Conditions JQK99. By registering an account or continuing to use the JQK99 platform, you agree to the collection and use of information as described in this policy. If you do not agree, please stop using the platform and close your account. All references to "we" or "JQK99" in this document refer to the JQK99 platform operating at jqk99.best.
JQK99 is an online casino and betting platform operating exclusively for users in Malaysia. We understand that privacy matters deeply to Malaysians, especially when it comes to online activities involving financial and personal information. This Policy has been drawn up with Malaysian legal requirements in mind — specifically the Personal Data Protection Act 2010 (PDPA) — and we are committed to complying with all relevant provisions.
This Privacy Policy applies to all your interactions with JQK99, including:
JQK99's Commitment: We do not collect personal data beyond what is necessary for legitimate operational purposes. Every type of data we collect has a clearly defined purpose and will not be used for any other purpose without your consent.
JQK99 collects several categories of personal data from our members. All data is collected either directly from you or automatically as you use the platform.
Full name, MyKad or passport number, date of birth, gender. Collected during registration and the KYC process.
Malaysian phone number, email address. Used for OTP verification, communications, and account recovery.
Deposit and withdrawal transaction records in RM, payment methods used (TnG, DuitNow, FPX, etc.), and bank account name.
Game logs, betting history, wins and losses, play duration, slot game preferences, and Sports Betting selections.
IP address, browser type, operating system, device type (Android/iOS/desktop), login session data.
Records of conversations with the JQK99 support team via live chat or email, retained for quality control and reference purposes.
We do not collect sensitive data such as health information, religious beliefs, political opinions, or criminal records, unless specifically required by law for anti-money laundering compliance purposes.
The personal data we collect is used for specific, legitimate purposes. JQK99 will not use your data for any other purpose without first notifying you and obtaining appropriate consent.
Primary Purposes of Data Use:
Marketing Preferences: If you no longer wish to receive promotional emails or SMS messages from JQK99, you may unsubscribe at any time via the "unsubscribe" link in our emails or by contacting our support team. Important account-related notifications — such as transaction confirmations — cannot be unsubscribed from, as they form part of our core service.
JQK99 maintains a strict policy: we does not sell, rent, or share members' personal data to third parties for marketing, advertising, or any other commercial purposes. This is our absolute commitment to all members.
However, in the following limited circumstances, JQK99 may need to share data with certain parties:
In all instances where data sharing takes place, JQK99 ensures that the receiving party maintains data protection standards equivalent to or higher than our own. Data is not transferred outside Malaysia except where technically unavoidable, and in such cases, appropriate contractual safeguards are put in place to ensure continued data protection.
The security of members' personal data is the highest priority in JQK99's technical operations. We invest continuously in security infrastructure to ensure your data remains protected at all times against unauthorised access, theft, or misuse.
Technical Measures We Implement:
While JQK99 takes all reasonable steps to protect your data, no security system can guarantee absolute 100% protection at all times. You are also responsible for safeguarding your account by using a strong password, not sharing your login credentials, and ensuring that the device you use to access JQK99 is secure.
JQK99 uses cookies and similar tracking technologies to enhance your experience and ensure the platform runs smoothly. Cookies are small data files stored on your device when you visit the JQK99 website.
Types of Cookies We Use:
You can control or disable cookies through your web browser settings. However, disabling essential cookies may affect your ability to fully use the JQK99 platform's features. Different browsers handle cookie management differently — please refer to your browser's help guide for more information.
JQK99 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or for as long as required under Malaysian law. The following outlines our data retention guidelines:
| Data Type | Retention Period |
|---|---|
| Identity Data & Active Account | Throughout the active account period + 5 years after closure |
| Financial Transaction Records | 7 years (anti-money laundering legal requirement) |
| Game Activity Logs | 3 years from the date of activity |
| Support Communication Records | 2 years from the date of communication |
| Technical Data (Server Logs) | 90 days |
| Marketing Data (where permitted) | Until you withdraw your consent |
Once the retention period has lapsed, your data will be securely deleted or anonymised so that it can no longer be linked to any specific individual. If you close your JQK99 account, we will initiate the data deletion process within a reasonable timeframe, except for data that must be retained for a longer period for legal reasons as set out in the table above.
As a JQK99 member and data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several rights you may exercise in relation to your personal data. JQK99 is committed to facilitating the exercise of these rights.
You have the right to request and receive a copy of the personal data JQK99 holds about you. Such requests will be processed within 14 business days. We may need to verify your identity before proceeding.
If you find that personal data JQK99 holds about you is inaccurate, outdated, or incomplete, you have the right to request a correction or update. Amendments will be made within a reasonable timeframe.
In certain circumstances — such as when data is no longer needed for its original purpose or when you withdraw your consent — you may request deletion of your data. Such requests are subject to legal requirements that may obligate us to retain certain data.
For data collected based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting your use of the JQK99 platform for any other purpose. The easiest way to do so is to click "unsubscribe" in any of our promotional emails.
If you believe JQK99 has not handled your personal data in accordance with the law, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or any other relevant authority.
To exercise any of the rights listed above, please contact the JQK99 privacy team by email at support@jqk99.best, clearly stating the right you wish to exercise and providing the information needed to verify your identity.
The JQK99 platform is strictly limited to individuals aged 18 and above. We do not knowingly collect any personal data from individuals under the age of 18. Use of the platform by underage children or minors is strictly prohibited.
During the registration process, JQK99 uses age verification methods that require applicants to confirm they are at least 18 years of age. We also conduct a KYC (Know Your Customer) process requiring identity document verification, which further helps ensure that registering members are eligible adults.
If JQK99 discovers that personal data belonging to an individual under the age of 18 has been inadvertently collected through fraudulent registration, we will:
Parents or guardians who become aware that a child under their care has registered for or used the JQK99 platform without permission are asked to contact our support team immediately at support@jqk99.best so that prompt action can be taken.
JQK99 reserves the right to update this Privacy Policy from time to time to reflect changes in our operational practices, Malaysian legal requirements, or developments in the data protection industry. We are committed to keeping you informed of any material changes.
When significant changes are made to this Privacy Policy:
Continued use of the JQK99 platform after the effective date of any changes constitutes acceptance of the revised Privacy Policy. If you do not agree with the changes, you should stop using the platform and close your account before they take effect. The latest version of this Privacy Policy is always available on the JQK99 website and can be accessed via the "Privacy Policy" link in the footer.
If you have any questions, concerns, or requests regarding this Privacy Policy or how JQK99 handles your personal data, please do not hesitate to get in touch. Our team operates 24/7 and will respond to privacy-related enquiries within 2 business days.
JQK99 Privacy Email: support@jqk99.best
Please include "Privacy Enquiry" in your email subject line to help expedite processing. Include your JQK99 account number (if applicable) and describe your request clearly.
For general enquiries or immediate assistance, you may also reach our customer support team via the live chat function available within the JQK99 platform when you are logged in. Our support team can handle basic privacy-related queries and will direct more complex matters to the appropriate privacy team.
Many Malaysian users feel uneasy about registering on online platforms that require personal and financial information. That concern is entirely valid — and we at JQK99 do not take lightly the trust you place in us when you choose to sign up. This Privacy Policy is not merely a legal formality; it is a genuine agreement between JQK99 and you about how we will handle your information.
A very reasonable question. As an online casino and betting platform, JQK99 has legal and operational obligations that require the collection of certain information. Under the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLATFPUAA), all financial and betting platforms in Malaysia are required to carry out KYC (Know Your Customer) processes and retain transaction records for a prescribed period. This is not a choice on our part — it is a Malaysian legal requirement that helps combat financial crime and protect the country's financial system as a whole.
Additionally, the personal information you provide is essential to ensuring that only you — and no one else — can access your JQK99 account, make deposits, and withdraw your winnings. It is a layer of protection that exists for your own benefit. Without proper identity verification, anyone who knows your username and password could access and drain your account balance — something none of us would want.
When you make a deposit at JQK99 using Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX via Maybank2u and CIMB Clicks, your payment data is not stored directly in JQK99's systems. Instead, all transactions are processed through an encrypted payment gateway, and what we retain is only the transaction record — amount, timestamp, and method — not your bank account details or digital wallet PIN. This means that even in the highly unlikely event of a JQK99 database breach, your sensitive banking information remains unaffected.
Not all data that JQK99 collects is mandatory. Some data is collected because it is essential for platform operations and legal compliance — such as your full name, phone number, and transaction records. Other data is collected optionally, based on your consent — such as your game preferences, which we use to suggest relevant promotions or surface slots you might enjoy based on your playing patterns. For this second category of data, you can withdraw your consent at any time, and we will stop using it for those purposes.
Even with JQK99's robust security systems in place, your account could be compromised if your login credentials fall into the wrong hands — for example, through a malware-infected device or an unsecured public WiFi network. If you suspect your JQK99 account has been accessed without authorisation, the first step is to contact the JQK99 support team immediately via live chat or email at support@jqk99.best. Our security team can suspend the account instantly to prevent any further transactions while an investigation is conducted. Afterwards, change your password and enable two-factor authentication (2FA) to prevent a recurrence.
For any enquiries, data access requests, or privacy-related complaints, please contact our team at support@jqk99.best. We also encourage you to read Terms & Conditions and Responsible Gaming Guide us for a comprehensive overview of your rights and responsibilities as a JQK99 member.
The most frequently asked questions from members regarding privacy and data protection at JQK99.
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